In my last blog, I discussed how banks and credit unions are losing bill pay customers and members to online billers resulting in lower engagement, higher attrition and shallow relationships. In this blog, I will discuss how banks and credit unions can tame the tide...
More and more consumers find the Bill Pay service offered by their financial institutions behind time. The user experience appears to be outdated in the new digital age where Facebook, Amazon and PayPal set new standards in the online and mobile world. An onslaught of...
